Consultation Hub

Welcome to Citizen Space. This site will help you find and participate in Central Queensland Hospital and Health Service consultations that interest you.

Recently updated consultations are displayed below. Alternatively, search for consultations by keyword, postcode, interest etc.

Open Consultations
CQHHS Staff Knowledge Survey - Risk Management
Register to receive Rockhampton Hospital car park communications
Consumer representative registration form
See All Open Consultations
Closed Consultations
Emerald Hospital Clinical Handover
Post Accreditation (Periodic Review 2017) Survey
Maternal and Child Health Service Evaluation Survey
One Government Roadshow Biloela 2017 feedback form
CQ Health Community (People's Choice) Award Nomination Form
See All Closed Consultations

We Asked, You Said, We Did

Here are some of the issues we have consulted on and their outcomes.

We Asked

For your views on the draft Consumer and Community Engagement Strategy 2014-2018 - in particular whether you thought the objectives, measures, policy and legislative context, identification of key issues and approach to engaging with diverse communities were meaningful, informative and useful.

You Said

For the most part, you agreed that the objectives and measures were meaningful and related to what you expect from the health service. Some of you had concerns about whether the measures would provide an accurate evaluation of our consumer and community engagement efforts. There was also concern the measure around fewer patient complaints would actually reflect a reluctance to complain rather than an improvement in engagement. Most of you agreed that the policy and legislative context was useful and that the section on engaging with diverse communities provided a good outline. Some of you did not find the section on identifying key issues to be useful and easy to understand. You indicated a need for further encouragement of positive feedback along with complaints, a need to improve consistency and that there was not enough plain language used in the document. Concern was also raised that the strategy put more emphasis on receiving complaints than compliments.

We Did

We retained the key concepts, measures and objectives of the Consumer and Community Engagement Strategy 2014-2018 and strengthened it by adding some of the important ideas we received. We reviewed the measures and included one regarding the improved ability to access consistent engagement opportunities throughout health service. The effectiveness of the measures will be reviewed to ensure they are appropriate in future strategies. The section on identifying key issues was rewritten to ensure it was easier to understand and easier to find more information. The Have Your Say Campaign was added to the strategy. It encourages all forms of feedback, including compliments and complaints. The strategy will now go to the CQHH Board for approval.