Communicating with our consumers - SACS

Overview

Optimising our client’s experience is a key component in delivering quality health care.  The Subacute Ambulatory and Community Services (SACS) would like to take this opportunity to ask you how our service has performed and if we met your expectations.

SACS includes:

• Aged Care Assessment Team (ACAT) 
• Blood Borne Viruses/Sexual Health
• Community Acute Non Acute Services (CANAS): {Hospital in the Home} {Hospital Avoidance Services} {Community Palliative Care Non Cancer services}
• Community Aged Care Packages
• Geriatric & Rehab (GARS)
• Oral Health Services
• Public Health
• Residential Aged Care
• Sub Acute Chronic Care Rehabilitation (SACCR) {University Clinic}
• Transition Care Program (TCP)

This survey demonstrates SACS commitment to improving the client experience by valuing every client and recognising that every person, every interaction, every time affects this experience.  We recognise that clients, carers and consumers have an important role to play in the safe delivery of health care and we are asking you to give us feedback on how well we provide our service and what areas need attention.

This survey will take approximately five to ten minutes to complete.  There are no right or wrong answers to these questions.  It is your own responses that are important.  All responses to the survey will be kept anonymous and confidential.

A summary of the findings will be made available on completion of the survey.